1. Scope of this policy

This policy explains how Le Cadeau & Chaclet handles personal information in connection with its UAE website, orders, deliveries, customer enquiries and optional email subscriptions. For privacy enquiries, contact info@lecadeau.ae or +971 50 438 8003.

2. Information provided to us

Depending on the service requested, information may include your name, email address, phone number, billing and delivery addresses, order and transaction references, support correspondence, subscription preferences and gift personalization details. Please provide only information needed for the requested service.

3. Purposes and lawful processing

Information is used to manage purchases and deliveries, arrange personalization, communicate about orders, address complaints and refunds, maintain required records and protect our services against misuse. Processing is based on the applicable legal grounds, including performance of an order, compliance with legal obligations or consent where required. Merely browsing this website is not consent to unrelated marketing.

4. Gift recipient information

When you provide another person’s name, delivery address, contact details or gift message, please ensure that you are entitled to provide that information for the requested gift service. Recipient details are used for preparation, delivery and related assistance; they do not automatically enrol the recipient in promotional campaigns.

5. Optional promotional emails

Email subscription is voluntary. By using the clearly identified newsletter subscription form, you request promotional emails from Le Cadeau & Chaclet. Placing an order or contacting customer service does not, by itself, constitute a subscription. You may unsubscribe through the link in promotional emails or contact us to withdraw your subscription. Necessary order and service messages are separate from promotional emails.

6. Payment information

Payment information is handled according to the payment method and provider used for the transaction. Relevant transaction references and payment status may be used for order management and refunds. Do not send full card numbers, card security codes, passwords or one-time payment codes through email, gift messages or WhatsApp. Payment providers’ own privacy notices apply to their independent processing.

7. Cookies and technical information

The website uses technical functions and cookies for services such as sessions, language preferences and the shopping cart. Technical records may include IP address, browser information and access logs used for operation and security. You can manage cookies through your browser; disabling essential cookies may affect site functionality. If optional analytics or advertising features are introduced, information about their purposes and any legally required consent controls will be provided.

8. Service providers and disclosures

Information may be accessed by authorised staff and, as necessary for the relevant service, by providers involved in website hosting and order management, including Odoo, delivery, payments and customer support. Information may also be disclosed when lawfully required by competent authorities or necessary for legal proceedings. Disclosures are limited to the relevant purpose and applicable legal requirements.

9. Processing outside the UAE

Cloud hosting or other service arrangements may involve processing outside the UAE. Cross-border processing is subject to the safeguards and conditions required by applicable law. This policy does not give unrestricted permission to transfer personal information.

10. Retention

Information is retained according to the purpose for which it was obtained, the status of the customer request or transaction, applicable accounting and legal record-keeping requirements, and the need to resolve disputes. When information is no longer required, it is deleted or anonymised as appropriate, subject to lawful retention requirements. A withdrawal request does not require deletion of records that must legally be retained.

11. Privacy requests

Subject to applicable law, you may request information about processing, access to your information, correction, deletion, restriction or cessation of processing, withdrawal of consent, or other applicable data protection rights. Contact info@lecadeau.ae with the subject “Privacy request”. We may request proportionate information to verify identity and assess the request. Legal exceptions may apply; you may also raise a complaint with the competent UAE authority.

12. Security and external services

Appropriate measures are required to protect information against unauthorised access and misuse. No website, electronic communication or storage system can guarantee absolute security. Links to independent websites, maps, social media or messaging services are governed by those services’ own privacy notices. This does not remove any responsibility that applicable law places on Le Cadeau for its own processing or use of service providers.

13. Legal rights and responsibility

This policy is a privacy notice, not a guarantee that all technical risks can be eliminated. Responsibility is determined by applicable UAE law. Nothing in this policy excludes or restricts a statutory duty, liability or customer right that cannot lawfully be excluded or restricted. If any provision conflicts with a mandatory legal requirement, that requirement prevails.

14. Contact and updates

For privacy enquiries and requests, email info@lecadeau.ae, contact customer service on WhatsApp +971 50 438 8003, or use the Contact Us page, which also lists our Abu Dhabi branches.

This policy may be updated to reflect changes to our services or applicable requirements. Material changes will be communicated where required; any new consent required by law will be obtained. Effective date: 12 October 2026.