1. Order Cancellation Requests

Customers who wish to cancel an order must contact Le Cadeau's customer service team as soon as possible, providing their order number and relevant details.

Cancellation requests are subject to the order's preparation and fulfillment status and confirmation by Le Cadeau.

2. Standard Orders

Cancellation requests for standard, non-customized products may be accepted if the order has not yet entered the preparation or fulfillment stage.

Once preparation or dispatch has started, cancellation may no longer be possible. Each request will be reviewed based on the order status and applicable terms.

3. Customized and Personalized Orders

Orders involving customized or personalized products, including personalized cakes and specially arranged gifts, are prepared according to the customer's specifications.

Once preparation of a customized order has started, cancellation may not be accepted. Customers are encouraged to review all order details carefully before confirming their purchase.

Exceptions may be reviewed by Le Cadeau on a case-by-case basis, subject to applicable law.

4. Food Products – Returns and Exchanges

For food safety, hygiene, and quality reasons, food products, including cakes, chocolates, and other edible items, are generally not eligible for return or exchange once delivered, except where required by applicable UAE law.

This policy does not affect the customer's rights in cases involving damaged, defective, incorrect, or non-conforming products.

Customers should contact Le Cadeau's customer service team promptly if they experience any such issue. The matter will be reviewed, and an appropriate resolution will be provided in accordance with applicable UAE laws and regulations.

5. Refund Eligibility

Refunds for approved cancellations or eligible complaints will be assessed based on the circumstances of the order and applicable UAE laws and regulations.

The treatment of delivery charges will depend on the circumstances of the case and applicable law.

6. Refund Processing Time

Approved refunds will generally be processed within 7 to 15 business days. The actual time for the refunded amount to appear in the customer's account may vary depending on the payment provider and the customer's bank.

Refunds will be issued to the original payment method where possible, subject to the payment provider's procedures and applicable UAE laws and regulations.

7. Orders Already Dispatched or Delivered

Orders that have already been dispatched or delivered may not be eligible for cancellation or return under ordinary circumstances, particularly in the case of food products.

However, this does not affect customers' rights in cases involving damaged, defective, incorrect, or non-conforming products, or any other rights provided under applicable UAE law.

8. Cancellation by Le Cadeau

Le Cadeau reserves the right to cancel an order where fulfillment is not reasonably possible, including due to product unavailability or other operational circumstances.

In such cases, the customer will be notified, and any refund due will be processed in accordance with applicable UAE laws and regulations.

9. Contact Us

For cancellation requests, refund inquiries, or product-related complaints, customers should contact Le Cadeau's customer service team using the contact details provided on our website and quote their order number.

This policy is subject to applicable laws and regulations of the United Arab Emirates.