1. Delivery Coverage

Le Cadeau offers delivery services across the United Arab Emirates, subject to delivery availability in the selected area.

2. Delivery Timeframes

Delivery timeframes may vary depending on the product, order details, delivery location, and order volume. The estimated delivery date or time will be communicated to the customer where applicable.

For customized orders, including personalized cakes and specially arranged gifts, delivery arrangements will be confirmed based on the agreed preparation time and order requirements.

3. Delivery Charges

Delivery charges are calculated based on the delivery location, distance, order details, and applicable delivery arrangements. The applicable delivery fee will be displayed at checkout or communicated to the customer before the order is confirmed.

4. Delivery Address and Customer Availability

Customers are responsible for providing an accurate and complete delivery address and valid contact details. Customers should ensure that the recipient is available to receive the order at the agreed delivery time, where applicable.

Additional delivery arrangements resulting from an incorrect address, recipient unavailability, or a requested change to delivery details may be subject to additional charges and confirmation by Le Cadeau.

5. Delays and Unforeseen Circumstances

Le Cadeau makes reasonable efforts to deliver orders within the communicated timeframe. However, delays may occur due to traffic, weather conditions, operational constraints, or other circumstances beyond our reasonable control. Customers will be informed of significant delays where reasonably possible.

6. Product Condition Upon Delivery

Le Cadeau takes reasonable care in preparing, packaging, and delivering orders to maintain product quality and presentation.

If an order arrives damaged, incorrect, or does not match the confirmed order, customers should contact our customer service team promptly and provide relevant details and photographs where applicable.

7. Delivery Confirmation

Delivery may be confirmed through an appropriate delivery record or confirmation from the recipient, depending on the delivery method used.

For delivery inquiries or assistance, customers may contact Le Cadeau through the contact details provided on our website.